tHE sETTINGS fOR a tENVIS iP391W_hD sECURITY cAMERA £75

ddns  username and password

DO NOT BUY ONE OF THESE I WILL EXPLAIN WHY LATER

I just received A NEW  Replacement TENVIS IP391W_HD for £25 when the original camera died after 8 months..  now the infra red picture quality is much better  , but the firmware and software is completely new , and just as difficult to set up. The screens in the user manual are not for this camera WTF. It is difficult enough to set up without using screen shots from another model.  DO NOT BUY A CAMERA FROM TENVIS THEY STINK AND DO NOT WORK ON MOTION DETECTION AT NIGHT THEY KEEP FREZING AND YOU HAVE TO TURN THE POWER ON AND OFF TO GET THEM GOING AGAIN. THEY WILL NOT HONOUR THE 12 MONTH WARRANTY EITHER THEY JUST TRY AND SELL YOU ANOTHER ONE A BIT CHEAPER.                  DO NOT TOUCH THEM WITH A BARGE POLE

THERE TECHNICAL SUPPORT ARE USELESS ABYSMAL MORONS AND THEY KNOW F*CK ALL ABOUT THEIR CAMERAS. Apart from that they are a good buy NOT!!!

dEVICE TIME Screenshot 2014-02-18 10.39.53

ENCODER PARAM Screenshot 2014-02-18 10.40.49 IP and Port Screenshot LIVE VIDEO Screenshot 2014-02-17 18.34.50 mISC Screenshot 2014-02-18 10.40.08 MOTION DETECT Screenshot 2014-02-18 10.47.39 NETWORK STORAGE Screenshot 2014-02-18 10.49.56 NIC Screenshot OSD Screenshot 2014-02-18 10.41.00 PPOE Screenshot 2014-02-18 10.38.56 RECORD SETTING Screenshot 2014-02-18 10.48.02 SMTP Screenshot 2014-02-18 10.39.16 SYSTEM iNFO Screenshot 2014-02-18 10.39.39 UPnP Screenshot 2014-02-18 10.39.27

iF YOU HAVE BOUGHT ONE OF THESE this is how to set it up for recording Motion Detection to your on board sdcard then sending emails every time somebody goes into your camera detection area.It has taken a week to set it up due to poor documentation and it needing new firmware do to an sdcard bug. I had loads of issues and has to resolve them myself as the answers from support were silly.

I managed to update the firmware without losing all my settings ,without resetting the camera, with network cables and with my laptop on battery.

DO NOT USE THE FILE THEY DIRECTED ME TO THOUGH  set_fat-tenvis.pk2 this didn’t work but I found another link for a file called 1.3.3.3.pk2 this worked first time on Internet explorer.

Setting up Alarm Mask.

Clear old settings.

delete old scheduled times.

Add a new scheduled time

hold CTRL key down

click left mouse and hold down ,select the required square then press ok

trigger area is now set.

YOU HAVE TO RUN I.E. 11 IN COMPATIBILY MODE OTHERWISE ALL THE BUTTONS ARE NOT THERE

to run i.e. as administrator left click it’s icon on the bottom of screen then left click it again

to get all the buttons up on the live video screen go into i.e. tools ,compatibility view , then add the cameras network address

i have to keep doing this tho every time i go in.cos it keeps losing it.

Port Mapping for talktalk Huawei Router H533

others should be very similar

I have just read before you set port forwarding you must give your laptop a static ip address. THIS IS WRONG

I just did these through Network and Sharing Centre ( ipv4)

and changed dhcp to static addressing setting this to what came up in ipconfig , for sub net mask , and default gateway as well.

WHEN I REBOOTED I HAD NO INTERNET CONNECTION , so I had to change it back again.

pORT FORWARDING is opening port 8001 on ip address 192.168.1.8.
sign into router admin,admin
advanced
advanced
nat
port mapping
new , CUSTOMISATION AND TCP SHOULD be selected
add ,then type in
remote host LEAVE EMPTY
EXT START PORT SAME AS COMPUTER    i.e. 8001
ext end port same as computer                              i.e.8001
internal host computer ip address                        192.168.1.8 (what yours is)
internal port computer port                                     i.e.8001
mapping name anthing you like                              i.e.Clives
then SUMBMIT

Re: http://xnwp.tenvis.org:8001/

Postby support05 » Fri Feb 28, 2014 6:30 am

I can open the remote address http://xnwp.tenvis.org:8001 in my own computer. So I’m sure you have done all and all is correct.
The reason why you can no open the Internet address in your computer is because your computer is in the same LAN as the camera is, while my computer is not in that LAN. Therefore, your computer can only open the LAN view address.
Some routers don’t support that the computer which is in the same LAN to open the Internet view address. So that is not a problem for camera. It is the router doesn’t support that function. You can ask whether your friends whose computer is not in the LAN can open the Internet address.

Re: http://xnwp.tenvis.org:8001/

Postby clive lombari » Fri Feb 28, 2014 7:41 am

thanks if you can open it ,it must be working ok .Our WORK IS ALL DONE
thanks FOR ALL THE HELP
clive
I WOULD NOT RECOMMEND BUYING THIS CAMERA . I GOT false alerts , ESPECIALLY when it rains , I GOT 63 LAST NIGHT,  and if you enjoy tinkering with computers cos its not easy to set up , it is about 1/3 the price of other similar cameras .There support team normally respond to your questions within 24hrs which is excellent , and they don’t lose patience with you if you ask loads of questions LIKE I DO. Oh yeah I shorted the powersupply out for 10 mins ,the cable broke when i tried pulling it out of the wall, the bare wires were all twisted together , before I got down the ladder and went upstairs to turn it off. TO MY SURPRISE  IT STILL WORKED WHEN I SOLDERED THEM BACK TOGETHER. i THOUGHT i WOULD HAVE TO BUY A NEW 12V PSU FOR SURE
THE NIGHT TIME SHOTS ARE NOT VERY GOOD QUALITY EITHER. mY Camera went short circuit after 8 months as well , luckily it has a 12 month guarantee , but I have just paid £25 for a completely new one. I only did this cos it would have cost me £8 to post it back then 1-2 month wait for it to be repaired.