I just received A NEW Replacement TENVIS IP391W_HD for £25 when the original camera died after 8 months.. now the infra red picture quality is much better , but the firmware and software is completely new , and just as difficult to set up. The screens in the user manual are not for this camera WTF. It is difficult enough to set up without using screen shots from another model. DO NOT BUY A CAMERA FROM TENVIS THEY STINK AND DO NOT WORK ON MOTION DETECTION AT NIGHT THEY KEEP FREZING AND YOU HAVE TO TURN THE POWER ON AND OFF TO GET THEM GOING AGAIN. THEY WILL NOT HONOUR THE 12 MONTH WARRANTY EITHER THEY JUST TRY AND SELL YOU ANOTHER ONE A BIT CHEAPER. DO NOT TOUCH THEM WITH A BARGE POLE
THERE TECHNICAL SUPPORT ARE USELESS ABYSMAL MORONS AND THEY KNOW F*CK ALL ABOUT THEIR CAMERAS. Apart from that they are a good buy NOT!!!
iF YOU HAVE BOUGHT ONE OF THESE this is how to set it up for recording Motion Detection to your on board sdcard then sending emails every time somebody goes into your camera detection area.It has taken a week to set it up due to poor documentation and it needing new firmware do to an sdcard bug. I had loads of issues and has to resolve them myself as the answers from support were silly.
I managed to update the firmware without losing all my settings ,without resetting the camera, with network cables and with my laptop on battery.
DO NOT USE THE FILE THEY DIRECTED ME TO THOUGH set_fat-tenvis.pk2 this didn’t work but I found another link for a file called 188.8.131.52.pk2 this worked first time on Internet explorer.
Setting up Alarm Mask.
Clear old settings.
delete old scheduled times.
Add a new scheduled time
hold CTRL key down
click left mouse and hold down ,select the required square then press ok
trigger area is now set.
YOU HAVE TO RUN I.E. 11 IN COMPATIBILY MODE OTHERWISE ALL THE BUTTONS ARE NOT THERE
to run i.e. as administrator left click it’s icon on the bottom of screen then left click it again
to get all the buttons up on the live video screen go into i.e. tools ,compatibility view , then add the cameras network address
i have to keep doing this tho every time i go in.cos it keeps losing it.
Port Mapping for talktalk Huawei Router H533
others should be very similar
I have just read before you set port forwarding you must give your laptop a static ip address. THIS IS WRONG
I just did these through Network and Sharing Centre ( ipv4)
and changed dhcp to static addressing setting this to what came up in ipconfig , for sub net mask , and default gateway as well.
WHEN I REBOOTED I HAD NO INTERNET CONNECTION , so I had to change it back again.
pORT FORWARDING is opening port 8001 on ip address 192.168.1.8.
sign into router admin,admin
new , CUSTOMISATION AND TCP SHOULD be selected
add ,then type in
remote host LEAVE EMPTY
EXT START PORT SAME AS COMPUTER i.e. 8001
ext end port same as computer i.e.8001
internal host computer ip address 192.168.1.8 (what yours is)
internal port computer port i.e.8001
mapping name anthing you like i.e.Clives
by support05 » Fri Feb 28, 2014 6:30 am
The reason why you can no open the Internet address in your computer is because your computer is in the same LAN as the camera is, while my computer is not in that LAN. Therefore, your computer can only open the LAN view address.
Some routers don’t support that the computer which is in the same LAN to open the Internet view address. So that is not a problem for camera. It is the router doesn’t support that function. You can ask whether your friends whose computer is not in the LAN can open the Internet address.
by clive lombari » Fri Feb 28, 2014 7:41 am
thanks FOR ALL THE HELP